Project Manager - Cisco Voice Solutions - Tvm / Pune

Hiring, Project Manager from Cisco Voice Solutions

The Project Consultant is responsible for managing the assigned project(s). He will be in charge for management of setup and control of the project business case and creation and management of specifications. The design and development belongs as well to his responsibilities as the test and rollout plans. He is able to motivate his team and will be also a team player. He tracks project milestones to get them finished in quality, time and budget. He will control project progress related to project scope, usability and level of risk.
The Project Manager is responsible for managing the assigned project resources to meet the project objectives. Therefore he/she will do planning, controlling and monitoring the tasks and the project resources. The Project Manager regularly collects metric data (such as various baselines, cost values, schedules, workflow progress data, etc.) and reports the project status and other project-specific information to stakeholders.

The Project Manager is also responsible for identifying, monitoring, mitigation and escalation of risk.


Experience in working with dislocated teams in a global, multicultural environment
Experience in CISCO Voice solutions
Minimum of 7 years of experience in IT Infra Project Management (esp in Voice technology)
Proven PMI, IPMA or PRINCE2 experience
ITIL V3 handling experience

Mandatory skills
IT Project Management skill in Voice Technology

Thoroughly understand, document and communicate stakeholder requirements to appropriate team members (i.e. - implementation and test teams), ensure requirements are well defined and motivate and manage the team to fulfill each accepted and approved requirement for the stakeholder(s).
Establish clear ownership for project tasks within specialist- and management teams; ensure that team members have the tools needed for project success; be available to the team; and provide timely feedback.
Coordinate and facilitate delivery of project objectives
Track progress and review project tasks to ensure deadlines are met
Assess project issues and identify solutions to meet productivity, quality and customer goals.
Proactively report project status, issues and risks to management.
Follow and enforce project policies, procedures and methodologies.
Conduct regular status meetings with all stakeholders, keeping the stakeholders needs and requirements continuously in view.
Generate and update an overview of stakeholders, their relationships and their support attitudes towards the project
Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.
Plan, schedule, monitor and manage the design, implementation, testing, and building process of the Contact Center services.
Organize handover to operations team as well as for business stakeholders.
Create and maintain project documents outlined in project rules and project description such as the project charter, project milestone plan, regular project reports, milestone documents, risk management analysis, etc. and ensure the release of these documents to the correct audience.
Capture and document lessons learned.
Check Contact Center service implementation upon finalization against agreed upon specifications and ensure that it meets all objectives, security policies, performance and quality standards required.
Work closely with the lead architect, internal and external solutions engineers and AMOS management by providing input, regular status updates and by participating in roadmap definition.
Coordinate user acceptance testing with business partners and service suppliers.
Monitor sub-contractors to ensure budgets are met, guidelines are maintained and progress remains on track.
Responsible for successful stakeholder communication, facilitating communication amongst all parties as necessary and for executing the communication management strategy.
Gather and document all project-relevant information and distribute them to the correct stakeholders ensure changes to documents and requirements are communicated accordingly.
Achieve operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements and implementing change.
Arrange customer training and align training with customer goals.
Maintain timelines and target dates in the project plans using Microsoft Project.
Find and work to remove development and project roadblocks; motivate the development
team and keep them excited to move forward; protect the team from outside distractions.
Manage the team: ensure that commitments are being upheld and the team is motivated

BE/MCA qualified with relevant domain experience
Proven PMI, IPMA or PRINCE2 experience
CCNA, CCIE certification would be an advantage

Experience in working with dislocated teams in a global, multicultural environment
Experience in CISCO Voice solutions, Networking, Data Center
Minimum of 5 years of experience in IT Infra Project Management (esp in Voice technology)
Proven PMI, IPMA or PRINCE2 experience
ITIL V3 handling experience


Functional/Domain Knowledge ( required)

Communication Exhibits excellent communication skills, experience facilitating and supporting communication amongst stakeholders. Able to ensure information is distributed within the project.
Project Management Able to develop clear project plans, coordinate project tasks, control project timeline and budget, and manage project team activities.
Delegation Effectively delegates work assignments, matching the responsibility to the suitable team member. Enables team members to work independently, sets expectations, monitors delegated activities and provides recognition for results.
Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well.
Effectively influences actions and opinions of others while being able to accept feedback and give appropriate recognition to the achievements of others.
Customer Service Ability to manage difficult or emotional customer situations. Experience responding promptly to customer needs, soliciting customer feedback to improve services, responding to requests for service and assistance, and meeting commitments to the customer.
Analytical Able to synthesize complex and diverse information, collect and interpret data, and design work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes
information efficiently, developing alternative and innovative solutions. Works well in group problem solving situations and uses reason even when dealing with emotional topics.
Quality of Work Demonstrable attention to detail, including accuracy and thoroughness of work completed. Always looking for ways to improve and promote quality. Applies feedback to improve performance of self and others.
Adaptability Able to adapt to changes in the work environment. Competent at managing competing demands, including changing approach or method to best fit the situation and resources at hand. Able to deal with frequent change, delays, or unexpected events.
Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment while able to support and explain reasoning for decisions. Includes appropriate people in decision-making process to ensure timely decisions can be made.
Planning/Organizing - Prioritizes and plans work activities to make efficient use of time. Able to plan for additional resources when needed, set achievable goals and objectives, organize schedules and tasks for others, and develop realistic action plans.
Dependability - Follows instructions, responds to direction from management, and takes responsibility for own actions. Keeps commitments and willing to commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan in advance of deadlines